Privacy Policy

Version 1.0 • Effective September 18, 2025

1. Service Availability

ReserveMe is available only in the United States. By using our Service, you represent that you are located in the United States.

2. Information We Collect

Information You Provide

  • Account information (name, email address)
  • Phone number (optional, for SMS authentication)
  • Business information (if you create a business account)
  • Communications with us

Information Collected Automatically

  • IP address and device information
  • Browser type and version
  • Usage data and analytics (via PostHog)
  • Session cookies for authentication
  • Error and performance metrics

3. How We Use Your Information

We use your information to:

  • Provide and improve our services
  • Send authentication codes (OTP) via SMS or email
  • Send reservation reminders and confirmations
  • Communicate important account information
  • Comply with legal obligations
  • Protect against fraud and abuse

4. SMS/Text Message Communications (TCPA Compliance)

When you provide your phone number and opt-in to receive SMS messages, we may send you:

  • One-time passwords for account verification
  • Security alerts about your account
  • Reservation reminders (if opted in)
  • Important service updates

TCPA Disclosure: By providing your phone number, you consent to receive automated text messages from ReserveMe. Message and data rates may apply. Message frequency varies.

You can opt-out of SMS communications at any time by updating your notification preferences in your account settings. Note that opting out of SMS may affect your ability to use OTP authentication.

5. Information Sharing

We do not sell your personal information. We may share your information with:

  • Service providers (AWS for infrastructure, PostHog for analytics)
  • Business partners (with your consent)
  • Law enforcement when required by law
  • Other parties with your explicit consent

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security audits and assessments
  • Access controls and authentication
  • Employee training on data protection

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your information
  • Object to or restrict processing
  • Data portability
  • Withdraw consent

To exercise these rights, please contact us at [email protected]

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

  • Right to Know: You can request information about the personal information we collect, use, and disclose
  • Right to Delete: You can request deletion of your personal information
  • Right to Opt-Out: We do not sell personal information
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, California residents may contact us at [email protected]

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Maintain your session and authentication state
  • Analyze usage patterns and improve our Service
  • Remember your preferences

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our Service.

10. Third-Party Services

We use the following third-party services:

  • Amazon Web Services (AWS): Cloud infrastructure and data storage
  • PostHog: Analytics and error tracking
  • Cloudflare: Content delivery and DDoS protection

These services may collect information as described in their respective privacy policies.

11. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.

12. Children's Privacy (COPPA)

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service.

14. Contact Us

For questions about this Privacy Policy:
Privacy Inquiries: [email protected]
Legal/CCPA Requests: [email protected]